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BranchServ Helps Sunmark Federal Credit Union Win with Innovation

BETHEL, CT - BranchServ, a Division of Custom Vault Corporation, is pleased to announce its automation partnership with Sunmark Federal Credit Union and the success of the institution's new Rotterdam, NY branch featuring self-service solutions from BranchServ and Nautilus Hyosung.   Targeting increased member satisfaction, elevated efficiencies and technological leadership, Sunmark successfully broke the mold in retail design with this space.  And as a result, the credit union has been named a recipient of the 2017 CIO 100 award in recognition of their ability to create business value through the effective and innovative use of IT.  

BranchServ is exceedingly proud of its ability to support Sunmark.  Antoinette LeBron, Vice President of Member Relations for Sunmark stated, "BranchServ has proven to our team that they are truly engaged with the needs and success of Sunmark.  When it was time to begin this project, BranchServ was the partner we knew we could count on.  They played an instrumental part in its success."

The MX8800 in-lobby unit and the 7800i drive-up unit from Nautilus Hyosung were selected and installed by BranchServ at Rotterdam due to their breadth of transaction capabilities, unsurpassed user-friendliness, enhanced security and user privacy protections. Per David Pepin, BranchServ COO, "This technology utilizes core processor integration and can therefore perform almost any teller transaction.  And the MX8800/7800i allow the credit union to utilize video support services as a complement to in-branch assistance, instead of a substitute. But honestly, the learning curve for users is exceedingly short."

Due to the success at Rotterdam, and the resonance that the new branch model has with Sunmark members, the credit union has plans to expand its automated concept via renovations, and all new branches going forward will be modeled accordingly. Per Carole Wands, VP Marketing and Sales at Sunmark, "As Sunmark remodels and grows, our focus will continue to be on the benefits of banking with a credit union.  But now, thanks to BranchServ, our story will include our innovative use of technology."

Founded in 1999 as a division of Custom Vault Corporation, BranchServ provides security equipment and service solutions, in addition to cash automation, to bank branches and credit unions nationwide.  This includes three of the ten largest branch banking networks in the United States.  The fastest growing provider in the industry, BranchServ combines a client-driven service focus with unparalleled experience; empowering branch networks to improve operational efficiencies, lower costs, enhance the end-customer experience and maintain the highest levels of security.

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