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Regional Medical Imaging Focuses on the Patient Experience by Successfully Deploying RoyalPay From Royal Solutions Group

FLINT, MI - Regional Medical Imaging has taken patient engagement to the next level by deploying RoyalPay®, the secure, web-based, payments engine, allowing clients to eliminate manual eligibility verification, and complex payment calculations, while greatly increasing time-of-service payments. The existing suite of patient engagement tools from Royal enable patients to pre-register days in advance of their exam, and access test results and images, after their exams. With the addition of RoyalPay®, patients can now view and pay their upcoming and prior balance responsibility online, all from the comfort of their home, or on the go. In seconds, patients are complete with the financial steps and can focus on what's important – their health.

The value of the Royal technology extends across the entire workforce; the registrars are now able to estimate and collect walk-in appointments, and other operational departments can automatically complete eligibility checks, and estimate calculations for patients, with the push of a button, days and weeks, in advance. Increasing time-of-service payments, increases daily cash flow, and reduces invoicing and collection activities, allowing RoyalPay® users to benefit from an instant ROI. (https://www.royalpay.org/).

Dr. Hicks, co-owner and CEO of RMI, states "33.3% of RMI's income is today derived from patient payments! The need to inform patients of amount due at the time of the visit was essential. With the use of RoyalPay®, we are now capable of estimating our patients' financial responsibility at the time of service and provide them with an efficient method to make payments to RMI at the time of their imaging study. Today, this estimate is happening for 89% of our patients thanks to RoyalPay®. Of the 89% who get those estimates and owe us money, we are collecting payment at the time of service from 98% of them. We are now in control of our patient accounts receivables thanks to the help of RoyalPay®!"

"Giving patients access to their healthcare costs, and the ability to control how, and when to make a payment, provides clarity that today's patients demand. Regional Medical Imaging now has an advantage by providing patients with financial clarity prior to the typical insurance billing process. The days of a receiving a surprise bill 30 days after services are rendered are nearly obsolete," says Peter Nassif, CEO at Royal Solutions Group. "RoyalPay® is the evolution of complete patient engagement, allowing the financial aspects of an upcoming exam to be handled from home, via the Royal Patient Portal, as well as, smoothly at the clinic. When you can deliver an estimated Explanation of Benefits to patients ahead of receiving an official bill from their insurance company, the patient immediately forms a healthy perception of the clinic, which then increases patient satisfaction."

Royal, headquartered in White Plains, NY, is a leading provider of services and customized software to the health care industry. Royal's suite of solutions, focus on patient, provider and operational workflows, optimizing engagement in all areas of a patient exam life cycle. Solutions include: RoyalPay® for insurance verification, estimation, prior authorization and streamlined payment processing; Royal Kiosks™ for patient pre-registration, paperless on-site registration, access and engagement; RoyalMD® for complete practice and referral management; Royal Alerts™ for robust messaging and notifications; Report Guard® for encryption, connectivity, and interoperability services.

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